VP - Delivery (VA)

Job Locations US-Remote
Posted Date 4 weeks ago(9/30/2020 3:18 PM)
Job ID
# of Openings


GovernmentCIO is looking for a Delivery and Operations professional that will plan, direct, coordinate, and oversee delivery activities within the VA account, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the account.

This position has oversight to multiple IT programs such as IT service management, advisory services, IT modernization, business-process optimization, digital services, cybersecurity, infrastructure and cloud computing, strategic communications and collaboration, production support, and database administration.

The VP of Delivery will focus on ensuring the delivery team meets “specific, measurable, actionable, relevant and time-bound” (SMART) metrics, which reflect performance measures usually focused on price and quality.


This is an outstanding opportunity to demonstrate your service focused delivery and operations acumen, work alongside GovernmentCIO senior leadership and experts harnessing the latest technologies and develop lasting solutions that improve services for the Veterans and their beneficiaries. In this role you will work collaboratively with the VA account senior leadership and delivery team members, subject matter experts, clients, vendors, and teaming partners. Ideal candidates will have a strong track record of serving as ambassadors for service or product offerings, specifically with engagement with C-level individuals.

  • Lead a team of seasoned program and client delivery professionals supporting GovernmentCIO’s VA account.
  • Establish, implement, and communicate the strategic direction of the VA delivery team.
  • Ensure the delivery team decisions and plans for staffing, development, organization, quality, and efficiency, are in line with the account’s strategic plan and vision.
  • Establish, communicate, and implement operations-related policies, practices, standards, and measures to ensure effective and consistent support and delivery execution in support of the VA account customers.
  • Work with executive leadership to review and approve cost-control reports, cost estimates, and staffing requirements for projects.
  • Present periodic performance reports and metrics at various levels within the organization.
  • Work with growth team to identify/qualify new clients and opportunities.
  • Consistently provide accurate revenue forecasts on a monthly, quarterly, and annual basis.
  • Proactively and regularly initiate client-facing efforts, and effectively understand client needs.
  • Maintain collaborative atmosphere by sharing input and ideas received from delivery teams and customers.
  • Coordinate and support face-to-face customer meetings with senior management and C-Level Executives.
  • Meet with clients and potential prospects on a regular basis to build and nurture the relationship.
  • Assist in preparing for and facilitating meetings and deliver presentations to clients.
  • Ability to translate client needs into strong positioning and messaging.
  • Build and sustain trusted advisor relationships with senior client executives.
  • Understand and articulate GovernmentCIO’s value proposition and full portfolio of services.


  • 7-10 years of demonstrable, successful experience leading delivery and client support operations to the Federal Government
  • Possess experience with supporting a large deliver organization within the VA
  • Experience with the Federal acquisition process and regulations
  • Comfortable in all aspects of the client delivery cycle.
  • Strong established relationships.
  • Possess excellent oral and written communication skills and the ability to work independently with little or no direct supervision.
  • Have experience shaping a variety of opportunities including a relevant mix of program types, complexities, products, technologies, and customers.
  • Travel will be required.


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