GovernmentCIO

  • Organizational Change Management

    Job Locations US-PA-Philadelphia | US-PA-Philadelphia
    Posted Date 2 weeks ago(11/26/2018 11:00 AM)
    Job ID
    2018-1667
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    GovernmentCIO is looking for an Organizational Change Management specialist with focused experience in with insurance and financial management enterprises to support the Department of Veteran's Affairs Insurance Modernization program. Manage the effect of new business processes, changes in organizational structure and cultural changes within an enterprise. Expectation is for setting expectations, employing tools to improve communication and proactively seeking ways to reduce misinformation.  Ability to drive agreement on a common vision for change, advocate for strong executive leadership to communicate the vision and sell the business case for change, strategy for educating employees about how their day-to-day work will change, concrete plan for how to measure whether or not the change is a success.

    Responsibilities

    Change Management: Stakeholders are more likely to buy into a change initially and remain committed to the change throughout any discomfort associated with it.

    • Apply and enforce structured methodology and lead change management activities on a modernization program that will impact IT user, organizational and cultural environments.
    • Ensure all changes are submitted and approved according to compliance guidelines
    • Participate as an overseer all changes and approving or rejecting as required
    • Ensuring all teams adhere to the change management process; and educate and train as needed
    • Conduct impact analysis, assess change readiness and identify key stakeholders
    • Support all communication efforts around change activity
    • Assist with the documentation and maintenance of all process documentation
    • Proactively look for ways to improve current and future processes; increasing efficiency and minimizing impact

    Insurance Industry Knowledge

    • Maintains a solid understanding of the major service issues impacting customers
    • Maintains a broad industry perspective on relevant best practices for incident and change management

    Qualifications

    • Experience and knowledge of the change and incident management processes
    • Ability to clearly articulate messages to a variety of audiences
    • Ability to establish and maintain strong relationships
    • Ability to work independently, and as part of a team, and manage competing priorities
    • Excellent skills/abilities in: organization, planning, and multi-tasking
    • Resilience, flexibility and adaptability
    • Able to work effectively at all levels in an organization
    • Forward thinking with a holistic approach
    • Problem solving and root cause identification skills
    • Acute business acumen and understanding of organizational issues and challenges
    • Exceptional written and verbal communication skills
    • Demonstrate conflict and situation management skills
    • Understanding of Agile methodologies preferred
    • Bachelor’s degree or equivalent work experience recommended
    • Must be able to work onsite in Austin, TX

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