GovernmentCIO

  • Helpdesk Specialist

    Job Locations US-DC | US-DC
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1488
    # of Openings
    1
    Category
    Information Technology
  • Overview

    GovernmentCIO is seeking candidates that have extensive experience in providing phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed to the OIG agency. The Helpdesk Specialist will serve as the first point of contact for troubleshooting hardware/software, network, PC and printer problems.

    Responsibilities

    • Resolve complex hardware and software problems.
    • Use imaging software to configure workstations in accordance with approved division specific configurations using Microsoft imaging server(s).
    • Coordinate with agency property management personnel as appropriate.
    • Correctly install, configure, test, and remove system boards, network interface cards (NICs), printer and workstation random access memory (RAM), disk drives, CD/DVD drives, assorted peripherals, and workstations.
    • Correctly install, configure, test, and support a variety of software packages to include Microsoft Office Professional, Adobe Software Suites, anti-virus software, and encryption software.
    • Install, configure and distribute workstations, laptops, scanners, printers (both network and personal), and other end-users devices for operation on the IGNITE network.
    • Provide telephone and remote-control (via SMS or other applications) assistance to all OIG field offices and teleworkers.
    • Configure and support mobile devices such as smartphones and tablets.
    • Activate LAN drops and perform basic network troubleshooting.
    • Create, maintain, and delete network and electronic mail accounts for the OIG user community and perform basic system administration functions.
    • Implement backup procedures, perform network backups, and restore lost data.

    Qualifications

    MINIMUM TANGIBLE QUALIFICATIONS:

     

    At least 5 Years of experience and a Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or a scientific or technical discipline related to a specific field, as well as additional applicable certifications related to the position.

     

    PREFERRED QUALIFICATIONS:

    • Operating within a Help Desk environment within a federal agency.
    • Providing end user assistance with networks and information technology resources.
    • Installing, configuring, and troubleshooting microcomputer hardware and software.
    • Resolving microcomputer hardware and software problems.
    • Executing data and tape backup programs.
    • Providing system administration of network software products to include Microsoft Systems Management Server, Microsoft System Center Configuration Manager, IBM ELMS, Microsoft Exchange, backup software, antivirus software, and Microsoft Active Directory administration utilities.
    • Providing system administration assistance with network devices to include servers, hubs, switches, routers, and a tape library storage system.
    • Support of wireless mobile devices (smart phones, tablets, etc.).
    • Assisting end users with the commercial off-the-shelf and custom office automation applications running on the network.

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