Contractor support needed to provide the technical services, operations and maintenance support, user training, user support and related consulting services to maintain SOL’s various IT Application Systems.
The scope of work is to:
· Provide professional and technical services in direct support of law office functions, support of the investigations and litigation in SOL’s divisions and offices and in the various offices of SOL’s client agencies on an as-needed basis, and in support of the administrative management and financial planning and execution services provided by MALS.
· Provide the necessary operations and maintenance support, technical services support , user training and user support related to the upgrade and maintenance of SOL’s various IT Application Systems, including those systems providing case management, time tracking and other management tracking and reporting, within the SOL Legal Technology Systems (LTS) Initiative. This includes the Matter Management System, Evidence Management Initiative, Asset Management and Reporting, bankruptcy notification database, among others.
· The Contractor shall provide support to the SOL IT Investment Management Program to ensure that investments are managed in accordance with legislative mandates such as the Clinger-Cohen Act of 1996, Office of Management and Budget (OMB) requirements and policy, and industry best practices for IT management. The full range of investment management life cycle activities address the plan, select and control methodology covering IT investments’ viability, cost and schedule performance, risk management, acquisition planning, earned value, and Return on Investment.
· The Technical Support Representative will support Alternatives Analysis (AA) activities for replacement of an existing system at the Office of the Solicitor. The Alternatives Analysis will be supported by other team members who have specific knowledge and experience with the current system, users, policies and procedures, and DOL OCIO requirements.
Tools and Software Experiance: MS Word, PowerPoint, Excel, SQL Reporting Services. SharePoint (nice-to-have).
0-2 years experiance required