GovernmentCIO

IT Specialist

US-MD-Washington DC
2 months ago
Job ID
2017-1061
# of Openings
1
Category
Information Technology

Overview

GovernmentCIO is currently looking for an IT Specialist to join our team supporting the VACO Mobile Wireless Services at the Department of Veterans Affairs. This role focuses on mobile support with Airwatch Mobile Device Management.

Responsibilities

Tier 2 support services for the full range of functions involved with replacing approximately 12,000 existing mobile devices with the latest model device type. The replacement deployment and post-deployment support
effort includes the Intake, Configuration, SharePoint, Asset Management, Customer Care, and Public Key Infrastructure (PKI)/Lync processes.

 

  • Good Messaging Server users account administration.
  • Airwatch MDM user account administration.
  • Device troubleshooting and installation for wireless access to internet, email, calendar, air cards, cell phone, and applications.
  • Testing and qualifying new devices and applications to ensure feasibility and usefulness at VACO.
  • Provide desk side support to include device setup, brief trainings, and mobile device PKI encryption configuration.
  • Coordinate with VA staff to initiate phone number activations, suspensions, terminations, and feature add-ons.
  • Process CA tickets daily that include equipment/ feature add requests and trouble tickets. Until the ticket is closed, the Contractor staff shall update their individual assigned tickets with an updated status and comments.

Qualifications

Requirements:

  • Excellent written and verbal communication
  • Excellent Customer Service skills
  • 2 year minimum MDM support, or customer service experience

Preferred:

  • Windows 7/ Microsoft Outlook/calendar experience

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